Rincon India Solutions Pvt. Ltd.

Category: Solutions

  • Queue Management System

    Queue Management System

    A Queue Management System (QMS) essentially does what the name states – helps manage queues 😊. But with a well-managed queue, the customer experience improves dramatically which leads to increased customer satisfaction.

    A QMS empowers organizations measure, manage and organize customer queues and streamline customer flow.

    As an example, let us take the case of a patient visiting the hospital.

    In the absence of a queue management system, she first walks to the registration desk / reception where she is handed over a form to be filled in and then should go to make the payment. Once the form details are entered by the person at the desk and the payment made, she is asked to visit the OPD area and look for Dr. XYZ. She locates the Doctor’s cabin and informs the person there by filling in a slip with her name. She waits for her name to be called out. The doctor advises her to get some pathological tests done so she comes out and asks the person what next? So she is sent to the counter where she made the payment. She then proceeds to the Pathological department where she shows the payment made and awaits her turn for submitting the sample. After that she is asked to leave and collect the reports the next day to show it to the doctor.

    With a queue management system, she would directly go to the kiosk, enter her name, number and other such details on the touch screen and then pull up a token number for herself. This token number would be unique to her throughout the visit for that day. The TV screen would show the current token number being called and to which counter number the called person should go to. Once her number would come up she would go to the counter number mentioned and make the payment. She would be asked to go to the OPD. There the screen would display the number of the persons being called and the cabin numbers. She would await her turn and would see her number and proceed to the cabin number mentioned. Since she would have to do the pathology tests, she would go back to the payment counter, await her number to be displayed there and then make the payment. Once she proceeds to the pathology department, she would see the screen for her number to display, walk in and submit the sample. The next day when she would come, she would get another token number from the kiosk which would enable her to go through the report collection and then visiting the doctor.

    While the above example is about how queue management can be used in hospitals, it applies to all other areas where queues are encountered be it Banks, Telecom and other service centres. Application areas are extensive as queues are encountered almost everywhere.

  • Asset Tracking System

    Asset Tracking System

    Bluetooth Low Energy (BLE) beacon is an evolving technology & being actively used for tracking. Using BLE tracking tags, assets and staff can be tracked throughout buildings and within defined outdoor areas.

    Key Features:
    • Real-time tracking within premises
    • Cloud-based & Secure
    • Alarms & Alerts
    • SMS / Email Notification
    • Web console
    • Mobile consoles for assets
    The system consists of 3 main components:

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    Using Bluetooth tags based on the iBeacon standards, means that the tags are manufactured in hundreds of combinations of form factor, battery size and additional sensors. This ensures that they’ll be a low-cost tag to achieve a huge range of specific use cases and scenarios.

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    The Bluetooth readers pick up messages from the Bluetooth tags and report the location of the tags back to the platform / application. Readers can be deployed at choke points for entry / exit monitoring, or more widely for full real-time location information of tracked assets. The system is flexible, enabling further readers to be added as required to extend the system’s footprint.

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    The Platform / Application brings the tracking information to life for users. Users are able to report on assets – to see the locations of specific assets or a group of assets, locations – to see which assets are at a specific location or just view a map to see the locations of all assets graphically. With built-in user profiles, administrators can ensure that authorised users can only view the assets & locations they need.

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    The asset tracking system is used in businesses of all sizes and also in enterprise customer segments as the first step towards change management. The industries where the solution can easily be implemented are Agriculture, Education, Retail, Hospitality, Logistics, Manufacturing, Pharma and Storage Warehouses.

  • Temperature and Humidity Monitoring Systems

    Temperature and Humidity Monitoring Systems

    The temperature monitoring system from Tutela, delivers greater functionality, greater integration at a cost that meet the customer’s budget parameters.

    The system consists of WARP (Wireless Alarm Repeater Panel) units, fed by multiple temperature sensors (chilled, ambient and humidity) driving a fully interactive web-dashboard. The intuitive web- based interface allows users to gain access to, review and download their private sensing probe and incident audit records and provides vital real time data.

    Being web based, the Tutela system meets the highest level of record security to its customers being fully compliant with FDA CFR 21 part 11, and allows comprehensive access to customer data at anytime, anywhere through the use of Smartphone, Tablet or Laptop or any device able to support a web browser.

    In addition to monitoring temperature-controlled scientific and medical inventory, the Tutela monitoring system is perfect for monitoring other environmental factors, having a wide range of sensor probe types.

    From environmental monitoring for health and safety purposes, for example water quality, O2 levels in liquid Nitrogen facilities, to negative pressure measurement in clean rooms, Tutela environmental monitoring systems can offer the peace of mind needed to maximise productivity, maintain highest levels of compliance and protect staff from hazards.

    A variety of probe types are available and can be installed across sites, ranging from dual purpose ambient and humidity probes to wide range variant fridge, freezer and cryogenic probes. Tutela also provides power failure and door contact connectors to ensure that the system delivers an early warning to any avoidable incidents.

    We also offer simple temperature and humidity monitoring solutions for industries / business where maintenance of these parameters is important. Whether you are selling foods or want to maintain temperature in labs, keeping an eye on the temperature is vital. Slightest of change can result in catastrophic outcome and thus ensuring optimal temperatures can prevent downtime and interruptions to business operations and productivity. Our solution helps you maintain proper temperature & humidity and alert you in real-time if set figures go outside their optimal range. The solution is ideal for Cold Storage facilities, Hospitals, Pharmacy, Blood banks, Clinical Labs, Food service, Supermarkets, Transportation, and other industries where monitoring & maintaining temperature, humidity and other environmental variables is key.

  • Blood Control Solution

    Blood Control Solution

    Blood Control

    Hospitals want solutions which will help them to ensure that the right blood is being transfused to the right patient. They want to be confident that each bag of blood have met standards such as time out of the fridge and blood life. At the same time, hospitals need to be more accountable for the use and management of this precious resource.

    Hospitals are a busy environment and relying on manual registers and manual checks will not ensure that the right blood is being provided to the correct patient.

    Hospitals are not confident to have blood returned from remote fridges and theatres as they are using manual systems to manage the blood when it is in their control. There is also a clear focus from hospital management and authorities on pathology departments to be more accountable for the usage of blood. Existing manual and handwritten systems with their inevitable high levels of mistakes are clearly not the answer!

    The Blood Management solution from HealthRFID, Australia provides real-time tracking of blood throughout the cold chain.

    The solution enables:

    • The tracking of individual blood bags through to transfusion.
    • Individually configurable, time-based notifications ensure that blood is delivered on time, blood isn’t out of the fridge longer than it should, and much more.
    • The system uses “touch n’ go” RFID technology to minimise transaction times and ensuring staff compliance.
    • Being digital, a full record of where each blood bag has been is available instantly.

    Specimen Control

    The loss of a non-replaceable specimens can occur when they roll under a car seat when they are transported, when they drop down the back of a bench at SRA or being lodged somewhere within the Lamson tube system. The first that pathology can find out about the issue is when the physician calls to follow-up on the test result. The loss goes to the heart of the relationship between the physician and the pathology organisation where the physician is putting their trust in the organisation to look after their patient’s specimen within the supply chain and provide accurate results. From a financial prospective it can lead to the loss of the physician’s future test revenue.

    The Specimen tracking system from HealthRFID, Australia can be used to track individual specimens as well as eskies and their associated episodes. This provides Pathology with the peace of mind that if any specimens are misplaced within their supply chain, they will be identified immediately rather than have a physician follow-up the non-delivery of their test results.

    The Specimen Tracking solution enables:

    • The tracking of individual specimen jars from collection through to SRA or individual labs.
    • The tracking of eskies and their associated patient episodes from collection through to SRA or between labs.
    • The fast reading of multiple specimen jars or episodes at each read point through the use of “touch n’ go” RFID technology to minimise transaction times.
    • Provides couriers with real-time information as to what specimens or eskies are ready to be picked up from what collection center.
    • Individually configurable, time-based notifications ensure that specimens reach each point within the required time.
    Label Control

    Between 6-8% of all blood tests in hospitals need to be recollected.

    This error rate occurs in traditional manual blood sample collection because of incorrect, unreadable and missing label information. This is due to handwriting of patient details.

    Blood Sample labelling solution from HealthRFID, Australia ensures that blood sample collection and patient identification takes place at the bedside.

    The solution enables:

    • The production of printed sample labels at the bedside thereby minimising mistakes and recollection.
    • The positive patient identification of the patient and the test to be undertaken.
    • The solution can be integrated with HealthRFID’s specimen tracking solution enabling the tracking of the test through to the lab.
    Clinical Control

    The loss of tests can occur at any time within a time-sensitive clinical trial process, impacting on the test results provided to the customer. Complete and granular digital data is required to replace manual work and registers to ensure that the right decisions are made and to achieve compliance. A complete system is required to manage the individual clinical trials, from checks at point-of-test collection, positive patient identification and vital matching of aliquots to the original patient blood sample.

    For the first time, ClinicalControl system from HealthRFID, Australia can be used to track individual tests as well as the overall clinical trial project. This ensures that individual tests will not be misplaced within their supply chain, that all tests required by the project are being undertaken and that all aliquots required by the customer will be sent.

    The ClinicalControl Tracking solution enables:

    • The tracking of individual tests from collection through to aliquot, through to despatch to the customer.
    • The labelling of the tests to replace the handwriting of individual tests.
    • The fast reading of multiple tests or episodes at each read point through the use of “touch n’ go” RFID technology to minimise transaction times.
    • Individually configurable, time-based notifications ensure that tests reach each point within the required time.
    • Notification is provided via the ControlPoint dashboard, or email or SMS as required, when tests are not taken according to the requirements of the protocol.
  • Nurse Call System

    Nurse Call System

    With the ever increasing number in Hospitals, nursing home and home healthcare facilities, there is a growing need for better patient response time along with eliminating nurse fatigue. Products can also be integrating the devices with different diagnostic solutions and technologies.

    A Nurse Call system collects the information that matters, identifies opportunities to improve care and delivers actionable insight to caregivers and patients, all supported by clinicians every step of the way.

    The system also transmits immediate notifications and alerts. By integrating staff locating and nurse call systems, drastically reduces the time wasted and increases efficiency by automating workflow processes.

    When a staff member enters a room, the system automatically detects and records their presence while canceling the call alternatively the staff member can reset the button manually. To help with potential liability and billing issues, the solution can also document exactly how long a staff member is in a patient room.

    Patient safety and satisfaction:

    Proactive alerts about the patient, room and bed status can be sent directly to caregivers, through nurse call or wireless devices, to provide the real‐time information needed to drive patient safety and satisfaction.

    Caregiver productivity:

    Nurse Call provides patient information to caregivers where and when they need it, giving them more time to deliver direct, quality care. Innovations such as the graphical touch screen patient station, automated patient surveillance and integrated staff locating may help improve caregiver adoption of technology.

    What is a nurse call system?

    A nurse call system is an alert mechanism by which ailing patients in hospitals or homes for the aged or such can inform nurses or other health care givers remotely of their need for help. It consists of a button placed somewhere on or around the hospital bed which when pressed, alerts the staff at the nurse’s station, and usually, a nurse or nurse assistant responds to such a call. Some systems also allow the patient to speak directly to the staff; others simply beep or buzz at the station, requiring a staff member to actually visit the patient’s room to determine the patient’s needs.

    [icon type=”glyphicon glyphicon-asterisk”] Benefits of Nurse call system:

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    • Enables the patient who is confined to bed and has no other way of communicating with staff to alert a nurse of the need for any kind of assistance
    • Enables a patient who is able to get out of bed, but for whom this may be hazardous, exhausting, or otherwise difficult to alert a nurse of the need for any type of assistance
    • Provides the patient an increased sense of security
    • The call button can also be used by a health care staff member already with the patient to call for another when such assistance is needed, or by visitors to call for help on behalf of the patient
    • Can call for services without disturbing nurses on wired and wireless call devices
    • Handsets can control the entertainment system.

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    • Spend more time with the patients rather than co-ordination work
    • Give help where it’s needed most
    • When the caregivers don’t have time, someone else does
    • Read the display from across the room
    • A calmer environment for both caregivers and their patients
    • Patient handsets for every need
    • Safely monitoring all medical alarms
    • Keeping track of confused patients
    • Making work easier with workflow support
    • Log all events
    • A simple way to connect to different systems
    • Wander control keeps track of confused patients
    • Different workflows are supported, including escalation chains
    • Logging and viewing for easy overview, or in-depth analysis of events.

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    Application Areas
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    Nurse Call systems are used in many environments, including but not limited to:

    • Hospital Wards
    • Nursing Homes
    • Hydrotherapy Units
    • Swimming Pools and Gyms
    • Operating Theaters
    • Day Clinics
    • Private Patient Rooms
    • High Dependency Unit
    • Consulting Rooms
    • Disabled Toilets
    • X-ray Departments
    • Temporary Buildings
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    We offer both wireless as well as wired nurse call systems depending on the requirements of our customers. Please contact us for a detailed discussion on which system would be the right fit for your needs.

  • Fall Prevention

    Fall Prevention

    Fall prevention and exit alarm products are simple and easy-to-use. Plug a weight-sensing bed or chair pad into an exit alarm monitor and place sensor pad under the resident in a bed or on a wheel chair. When they attempt to get up, the caregiver is notified either quietly by pager, audibly by a bed or chair exit alarm, hallway monitor or a central monitoring unit in a remote location. Floor mats are placed next to the bed or doorway to prevent exits.

    Our offering specializes in all aspects of fall prevention products, mobility monitoring, anti-wandering and quiet fall prevention solutions. Several products are designed to prevent wandering of memory care residents who may have dementia or Alzheimer’s disease. Others are designed to help prevent falls of residents, patients or loved ones who are at high risk for falls. Devices are also available in wireless models.

    Fall prevention products include:

    • Bed exit alarms
    • Chair exit alarms
    • Pull-string fall prevention alarms
    • Weight-sensing pressure pads for bed or chair exit alarms
    • Weight-sensing floor mats
    • Wheelchair seat belts
    • Motion sensors
    • Caregiver paging systems
    • Anti-wandering door systems